How do I… Numbers and registration
Switch to a Toll-Free Number
You can move from a local texting number to a toll-free one at no charge. Read the next section first, because a new toll-free number can't send until it is verified.
Plan around verification
Your new number becomes your main number right away, but it isn't cleared to send until verification is approved. Until then, your messages won't go out from it. That includes scheduled messages, automations and automatic replies. If a send is attempted, the 
Message Log shows the reason Number Not Registered.
Carrier review usually takes a few business days, and sometimes up to two weeks. Pick a time when you can pause your texting, and check that no scheduled messages are due. See 
Carrier Registration.
Switch your number
- Open Phone Numbers.
- Press the three-dot menu next to your number and choose Change phone number….
- Choose Yes to keep your current number as a free alternate, so people can still text it. Press Continue.
- Choose Toll-free number and press Search.
- Pick a number and press Confirm.
- Open Carrier Registration and press Verify and your new number. Fill in the form and submit it.
A number that already has an alternate can't keep another one. Remove the existing alternate first, or choose No to release the old number. Trial accounts need to upgrade before they can change a number.
Tell people about the new number
They may not recognize it. Write your first message from the new number with care. Start with your organization's name, say this is your new texting number, and include "Reply STOP to opt out."
Questions and answers
What happens if someone texts my old local number?
Their message comes in as normal. The reply comes from your new toll-free number, with your organization's name at the start so they know who it is. See Alternate numbers.
Can I send picture messages from a toll-free number?
Yes.
Will call forwarding still work?
Yes. Calls to your new number and to the old number, now an alternate, both follow your Call forwarding setting. With no forwarding number set, the caller hears a recording saying the number is for text messages only.
Are there extra fees for a toll-free number?
No. Toll-free verification is free, and credits work the same way as on a local number.
Do I pay for both numbers?
No. The alternate is free. We bill only for your main number.
